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Service
Building the future
The task
Satisfied customers are the key to repeat purchases. In line with this guiding principle, we not only develop and build reliable, robust systems, but also accompany them throughout their product life.
To ensure that these are not just empty phrases, Autolift has the necessary human resources and employs a service team made up of experienced back office employees and skilled service technicians. In order to cover a geographical area as large as possible, service technicians were hired in our key target markets. This means that they can travel to their locations from home and we prevent or reduce unnecessarily long journeys and response times.
The core competencies of our service department are:
Competent advice
You will receive fast, competent advice from our back office staff by e-mail or phone
On-site service by factory customer service
- Our well-equipped factory customer service technicians are always up to date and very familiar with our machines.
- Service vehicles
- We always have all common spare parts in stock in our service vehicles. We support you quickly and easily on site with extensive service and repair services.
Spare parts availability
- Autolift products are characterized by a very long service life. Since the need for spare parts usually increases with the age of the system, availability of spare parts up to the high “life cycle age” is essential.
- Autolift guarantees spare parts availability for up to 30 years. And often longer.
- The administrative processing is carried out by our experienced back office team.
Preventive maintenance
- With preventive maintenance, downtimes can be reduced considerably.
- Factory service arrives at pre-planned dates with the right spare and wear parts and carries out the maintenance work on schedule.
- The system is handed back to the operator with the very high certainty that there will be no unplanned downtimes until the next maintenance date.
Annual reviews
